Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Sutherland Lodge Surgery
2015-06-08
Person
2
5
0
Written by a patient
Written by a patient 8th June 2015
Everytime I visit this surgery I have to wait around 40-50 minutes past my appointment time to see a GP.
11th June 2015
Response from Sutherland Lodge Surgery
I would be very grateful if you could let me know who you are and which GP this relates to? Without this knowledge I cannot investigate further. - The Practice Manager
Sutherland Lodge Surgery
2015-06-05
Person
3
5
0
Written by a patient
Written by a patient 5th June 2015
I have the experience of attending two of the practice doctors and have been very satisfied with the care I have received. The nurses are helpful and cheerful. The receptionists are rather off hand.
I like the fact that some of the doctors have particular specialisms.
8th June 2015
Response from Sutherland Lodge Surgery
Thank you for this feedback on your experience of this Surgery. I am glad you found the clinical staff helpful and were satisfied with your care, but I would be very grateful if you could contact me and elaborate on the dealings you have had with the Reception team as this would help with future training? - The Practice Manager
Sutherland Lodge Surgery
2015-06-01
Person
4
5
0
Written by a patient
Written by a patient 1st June 2015
I received a great service from the wonderful and very caring Nurse Melissa, this lady is such an asset to the Practice.
5th June 2015
Response from Sutherland Lodge Surgery
Nurse Melissa has been informed and we agree totally with your comment. Thank you for taking the time.
Sutherland Lodge Surgery
2015-05-29
Person
4
5
0
Written by a patient
Written by a patient 29th May 2015
Everyone working in the practice is extremely well organised and they share the same work ethic e.g. polite and caring to all patients and each other, even in the face of difficult issues; very knowledgeable about their areas of expertise and willing / able to refer you to the most appropriate support / person within the surgery; good listeners and wise speakers whose recommendations invariably offer excellent advice; doctors always involve patient in making well informed decisions regarding outcomes; firm but caring in addressing difficult issues / situations / patients (as noted when sitting in the waiting area); receptionists are very approachable, well informed and helpful. From the tales I hear from family and friends regarding their GP practices, I feel very lucky to be registered with Sutherland Lodge Practice. We desperately need more GPs in the practice, as GP:patient ratio will confirm.
5th June 2015
Response from Sutherland Lodge Surgery
Thank you very much for giving such a balanced view of your perception of this Surgery. We are exceptionally proud of all our staff plus the care and devotion they so obviously have for their patients and we are very glad that this is how it is perceived. With regard to the Patient :Doctor ratio, we are currently recruiting a replacement for Dr Edelsten with a view to working more sessions.
Sutherland Lodge Surgery
2015-05-05
Person
4
5
0
Written by a patient
Written by a patient 5th May 2015
The nurse was welcoming, courteous & respectful. She put me at ease for what is always an embarrassing procedure. She gave me health advice without making me feel uncomfortable. Also clear instructions for follow up results.
11th May 2015
Response from Sutherland Lodge Surgery
Thank you for taking the time to make a comment about your recent experience here at the surgery. It is great to hear that our nurses made you feel at ease.
Resources
Short link to review Sutherland Lodge Surgery: http://iwgc.net/ejml9